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Article: What do I do if I received a damaged item?

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What do I do if I received a damaged item?

We're so sorry to learn this! 😢

Please know that we take the quality of our products very seriously, and we're committed to resolving this issue promptly for you.

Kindly send us photos of the damaged item, including the box with the shipping label.

Please email us the photos attached to support@depology.com, and our support team will assist you further.

Written by Leon Zeng

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How do I process a Return or Refund?

To initiate a return, please send us an email at support@depology.com. Please provide the following information when submitting your return request: Order ID Return reason Item(s) and quantity Pho...

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What do I do if I receive the wrong order?

We're so sorry to learn this! 😥  Rest assured, your satisfaction is our top priority, and we're committed to making this right for you. Please allow us to make this right and ensure you receive the...

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