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Article: What do I do if I receive the wrong order?

What do I do if I receive the wrong order?

We're so sorry to learn this! 😥 

Rest assured, your satisfaction is our top priority, and we're committed to making this right for you. Please allow us to make this right and ensure you receive the correct order as soon as possible.

Please take a photo of the package and item(s) you received. Kindly indicate if the package has been tampered with.

Please attach the photo of the product and shipping label for our reference to support@depology.com and a member of our team will assist you with your order.

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What do I do if I received a damaged item?

We're so sorry to learn this! 😢 Please know that we take the quality of our products very seriously, and we're committed to resolving this issue promptly for you. Kindly send us photos of the damag...

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