Shipping & Delivery

Why was my package returned to sender?

"Return to Sender" can occur due to various reasons such as: Wrong address including ZIP code: If the address provided on the order form is incorrect the postal service may return it to the sende...

The delivery status shows it's delivered, but I don't have it.

If you don't have your order with you yet, kindly allow more time as there are cases where the courier may tag them as delivered but it's yet to be delivered (unfortunately, we don't have control o...

How can I check the status of my order?

To help you track the progress of your delivery, an email containing the tracking number and a link to track your order will be sent to the email address associated with your account. To view the l...

How long does an order take to deliver?

We understand the importance of receiving your order in a timely manner ☺  On average, our team requires between 1-3 working days to fulfill orders. However, please note that some items may take l...

Where does Dēpology ship from?

We are a US-based company with a branch in Seoul, South Korea. Our products are distributed from our internal distribution centers in Hong Kong and the United States to better facilitate shipping a...

Can I update my order after it's been placed?

We start working on your order immediately, if you need an amendment to an order (like address changes) - we recommend contacting our customer support immediately but we cannot guarantee the order ...